Delivery

• For items in stock, the order will be processed within 2 to 3 working days - Once the parcel has been deposited with the service provider, delivery takes 48 hours by Colissimo (metropolitan France) and a few extra days for other countries. Preparation times may be longer depending on the season (end of year, sales, etc.).
• These times do not take into account the time required to prepare the parcel. An email from the service provider will be sent to you when the parcel is picked up.
  
• For creations and custom orders for items not in stock, the delivery time is 8 to 12 weeks, depending on the order period.
  
• The delivery times announced at the time of your personalized order are approximate and vary according to the period. There may be a delay of one to two weeks for custom orders and creations. The buyer is not entitled to any compensation or reimbursement in the event of delay.
  
• Terre de Gymnaste disclaims all liability for transport and risks relating to the products as soon as they are taken possession of by the purchaser or, failing this, as soon as they are made available to the purchaser. In the event that the purchaser modifies a place of delivery, collection and, where applicable, storage of the products will be carried out at the purchaser's risk and expense.

Return and refund policy:

In accordance with article L.221-18 of the French Consumer Code, the customer has a period of 14 days from receipt of the order to exercise his right of withdrawal from Terre De Gymnaste. After this period, the sale is firm and definitive.

How do I return an item for a refund?

To organize a return:

• contact us at contact@terredegymnaste.com with 'Return' in the subject line. Please also mention your order number (BC----), as well as the item and size to be returned.
• Attach the returns form to your package (download the returns form from the link at the bottom of the website).
• Send it by tracked parcel post.

Terre de gymnaste reserves the right not to process the application if these conditions are not met.

If an order with free shipping is returned in its entirety, the cost of shipping will be deducted from the customer's refund or credit note.

Can I exchange an item?

As a small company, we cannot guarantee the availability of the item you wish to exchange. We therefore advise you to return the unwanted item for a refund and place a new order to guarantee its availability.
Terre De Gymnaste does not reserve items.

Which items can be returned?

You have 14 days following receipt of your order (as evidenced by the postmark) to return your items.
After this period, the return will be refused, the article will be returned to you and you will be charged for the return.

Items must be returned:

• in original condition (sales label attached and hygiene stickers intact),
• unwashed and unworn,
• in their original packaging

Are there any return shipping costs?

There are no restocking fees.
Initial shipping costs are non-refundable.
You are responsible for return shipping costs. Be sure to obtain proof of shipment, as we cannot be held responsible for lost packages.

How soon will I receive my refund?

Once your return has been received and inspected, if the return is approved, we will proceed with the refund and you will be notified by email. Refunds should take no longer than 10 business days.

Return addresses:

By colissimo:

TERRE DE GYMNASTE

Village commercial de Malakoff

22940 PLAINTEL

Add the following e-mail address: contact@terredegymnaste.com

By shop2shop relay point:

Hoogy's déco

Village commercial de Malakoff

22940 PLAINTEL

Add the following e-mail address: contact@terredegymnaste.com

Customs declaration for returns - Returns outside the EU

If you are returning a parcel from outside the European Union, please note the following:

To avoid additional charges:
- Mark the package as “Returned goods” on the customs declaration form.
- Enclose a copy of the original invoice or receipt with the package.
Otherwise, customs charges may be deducted from your refund.

Any defects found on your order must be reported by e-mail within 48 hours of the delivery date, after which time Terre De Gymnaste accepts no responsibility and reserves the right not to process the request.

Outfits returned damaged, worn, without their labels or hygiene stickers will not be exchanged or reimbursed. In addition, defects discovered after the leotard has been used will not be accepted.

In the event of a delivery error on the part of Terre De Gymnaste (wrong size, wrong color), the return shipping costs will be offered and you will be able to choose between a refund or an exchange*.

If the return is due to an error on your part (choice of size/color), the exchange/refund is only possible if the garment is in new condition and complies with the above conditions. In this case, you will be responsible for return and reshipment costs.

No returns due to poor maintenance will be taken into account. Please be sure to read the leotard maintenance instructions.

Terre de Gymnaste reserves the right to refuse the exchange/ or refund of products returned by the customer if it observes or suspects non-compliance with the conditions of return, or an unusual, excessive or abusive tendency on the part of the customer with regard to returns (for example, a customer who wears or damages outfits before returning the item, or who systematically or excessively returns all or part of his orders).

In the event of a non-validated return, the customer will be billed for the cost of the return. The item will be returned only after payment of shipping costs.
Terre De Gymnaste declines all responsibility in the event of loss of a parcel returned by the customer. No refund or compensation can be claimed if the item is returned without tracking.

NOTE: Customized outfits are NOT EXCHANGEABLE OR REFUNDABLE - they're designed especially for you! Be sure to choose the right size and color.

*only if item is available in stock

Shipping costs

Colissimo 48h delivery

European Union

3 day + sign

Europe (outside the European Union)