Terre de Gymnaste

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Delivery

Return and refund policy:

In accordance with article L.221-18 of the French Consumer Code, the customer has a period of 14 days from receipt of the order to exercise his right of withdrawal from Terre De Gymnaste. After this period, the sale is firm and definitive.

How do I return an item for a refund?

To organize a return:


Terre de gymnaste reserves the right not to process the application if these conditions are not met.

If an order with free shipping is returned in its entirety, the cost of shipping will be deducted from the customer's refund or credit note.

Can I exchange an item?

As a small company, we cannot guarantee the availability of the item you wish to exchange. We therefore advise you to return the unwanted item for a refund and place a new order to guarantee its availability.
Terre De Gymnaste does not reserve items.

Which items can be returned?

You have 14 days following receipt of your order (as evidenced by the postmark) to return your items.
After this period, the return will be refused, the article will be returned to you and you will be charged for the return.

Items must be returned:

Are there any return shipping costs?

There are no restocking fees.
Initial shipping costs are non-refundable.
You are responsible for return shipping costs. Be sure to obtain proof of shipment, as we cannot be held responsible for lost packages.

How soon will I receive my refund?

Once your return has been received and inspected, if the return is approved, we will proceed with the refund and you will be notified by email. Refunds should take no longer than 10 business days.

Return addresses:

By colissimo:

TERRE DE GYMNASTE

Village commercial de Malakoff

22940 PLAINTEL

Add the following e-mail address: contact@terredegymnaste.com


By shop2shop relay point:

Hoogy's déco

Village commercial de Malakoff

22940 PLAINTEL

Add the following e-mail address: contact@terredegymnaste.com


Customs declaration for returns - Returns outside the EU

If you are returning a parcel from outside the European Union, please note the following:

To avoid additional charges:
- Mark the package as “Returned goods” on the customs declaration form.
- Enclose a copy of the original invoice or receipt with the package.
Otherwise, customs charges may be deducted from your refund.

Any defects found on your order must be reported by e-mail within 48 hours of the delivery date, after which time Terre De Gymnaste accepts no responsibility and reserves the right not to process the request.

Outfits returned damaged, worn, without their labels or hygiene stickers will not be exchanged or reimbursed. In addition, defects discovered after the leotard has been used will not be accepted.

In the event of a delivery error on the part of Terre De Gymnaste (wrong size, wrong color), the return shipping costs will be offered and you will be able to choose between a refund or an exchange*.

If the return is due to an error on your part (choice of size/color), the exchange/refund is only possible if the garment is in new condition and complies with the above conditions. In this case, you will be responsible for return and reshipment costs.

No returns due to poor maintenance will be taken into account. Please be sure to read the leotard maintenance instructions.

Terre de Gymnaste reserves the right to refuse the exchange/ or refund of products returned by the customer if it observes or suspects non-compliance with the conditions of return, or an unusual, excessive or abusive tendency on the part of the customer with regard to returns (for example, a customer who wears or damages outfits before returning the item, or who systematically or excessively returns all or part of his orders).

In the event of a non-validated return, the customer will be billed for the cost of the return. The item will be returned only after payment of shipping costs.
Terre De Gymnaste declines all responsibility in the event of loss of a parcel returned by the customer. No refund or compensation can be claimed if the item is returned without tracking.

NOTE: Customized outfits are NOT EXCHANGEABLE OR REFUNDABLE - they're designed especially for you! Be sure to choose the right size and color.

*only if item is available in stock

Shipping costs

Colissimo 48h delivery

leotards
Mode
Price
1 à 2
Colissimo sans signature 8,50 €
3 à 5
Colissimo sans signature
12,20 €
6 à 10
Colissimo sans signature 13,50 €
11 à 15
Colissimo sans signature 15,00 €
plus de 15
---
sur devis

European Union

3 day + sign

leotards
Germany
Belgium
Luxembourg
netherlands
Austria
Spain
Portugal
Ireland
Italy
Danemark
Estonia
Hungary
Latvia
Lithuania
Poland
Czech Republic
Slovakia
Slovenia
1 à 2
12,80 €
14,50 € 16,00 €
3 à 5
15,30 € 18,00 € 19,50 €
6 à 10
16,30 € 20,00 € 21,60 €
11 à 15
17,40 € 21,20 € 23,40 €
more than 15
on request on request on request

Europe (outside the European Union)


leotards United Kingdom
Switzerland
1 à 2 16,00 € HT
3 à 5 19,50 € HT
6 à 10 21,60 € HT
11 à 15 23,40 € HT
more than 15 on request